Helpful Product Features from Grasshopper

In these uncertain and unprecendeted times, small businesses are searching for ways to thrive. For SMB's looking to enhance and streamline their customer contact experience, Grasshopper's feature set is the perfect solution.

When creating new site content, please keep in mind the following features for your audience:

Business Texting

SMS for business, better known as business texting, lets you conveniently send and receive text messages on your business phone number rather than your personal number.

Provide quick updates to customers, confirm appointments, and reply back using the same recognizable number you take business calls on. You can also leverage business SMS to instantly reply to any first time caller.

Virtual Receptionist

A virtual receptionist is either a live human that may not be physically located in your office or an auto-attendant answering system that handles your inbound calls the same way an in-house receptionist would.

Incoming Call Control

Incoming call management allows you to customize how and when you receive calls. For example, you can set business hours and an away greeting to greet callers outside of 9-5.

Voicemail Transcription

Voicemail transcription converts your voicemails to text so you can read them on your computer, iPhone, or Android device. The voicemail transcription service from Grasshopper helps you quickly and conveniently get the message when you can’t listen to the recording.

Tracking Metrics

Grasshopper has three different types of reports that let you dive into every aspect of your calls and see how your business is doing.

Usage Reports let you view metrics, like average call length. Detail Reports offer information about calls during a given period, from caller IDs to extensions to destination numbers. Finally, Activity Reports provide an overview of calls by type, such as voicemails, hang-ups or faxes.

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